Last Updated: June 2026
This Shipping & Delivery Policy applies to all orders placed with FYI, a trading name of Sorted Media UK Ltd.
As all products are custom printed and made to order, production times vary depending on the product, quantity, and artwork requirements.
Estimated production times will be provided at the time of ordering where possible. Production will not begin until:
Production times are estimates only and are not guaranteed unless expressly agreed in writing.
Once production is complete, orders will be dispatched using a third-party courier or postal service.
Estimated delivery times are provided for guidance only and may vary depending on the delivery location and courier performance.
FYI cannot guarantee delivery dates and is not liable for delays caused by:
Shipping costs are calculated at checkout and will be displayed before payment is completed.
Any additional delivery charges for remote locations, re-delivery requests, or special delivery requirements may be charged separately where applicable.
Customers are responsible for providing accurate delivery information.
FYI will not be responsible for delays, losses, or additional costs resulting from incorrect or incomplete delivery details supplied by the customer.
Where tracking is available, tracking details will be provided following dispatch.
Customers should inspect their order upon receipt.
If an order arrives damaged, defective, or appears incomplete, customers must notify FYI within 7 days of delivery by emailing hello@wearefyi.co.uk.
Please include:
Claims submitted after this period may not be accepted.
Risk in the goods passes to the customer upon delivery to the delivery address provided during checkout.
Ownership of the goods remains with FYI until full payment has been received.
FYI (Trading Name of Sorted Media UK Ltd)
Email: hello@wearefyi.co.uk
Website: www.wearefyi.co.uk
