Last Updated: June 2026
At FYI, a trading name of Sorted Media UK Ltd, all products are custom printed and made to order. As our products are personalised and produced specifically for each customer, we do not accept returns or offer refunds for items where the artwork, design, spelling, sizing, quantity, or other order details have been approved by the customer prior to production.
We will only consider claims for products that are:
Claims must be submitted within 7 days of delivery.
If your order arrives damaged, defective, or incorrect, please email hello@wearefyi.co.uk within 7 days of receiving your order and include:
Failure to provide sufficient information may delay the assessment of your claim.
Once we receive your claim, we will review the information provided and may request additional photographs or information.
We aim to assess all claims within 5 working days of receiving the required information.
Where a claim is approved, FYI may, at its discretion:
Approved refunds will be returned to the original payment method used for the purchase.
Refunds are typically processed within 5–10 working days after approval, although the time taken for funds to appear may vary depending on your payment provider or bank.
In some circumstances, we may request that damaged, defective, or incorrectly supplied products are returned to us before a replacement or refund is issued.
If a return is required following an approved claim, FYI will provide instructions and cover any reasonable return shipping costs.
We cannot accept returns, replacements, or refunds for:
Customers are responsible for carefully reviewing all artwork proofs, designs, specifications, quantities, delivery details, and other information before providing approval for production.
Approval confirms acceptance of the final artwork and order details.
Nothing in this policy affects your statutory rights under applicable consumer protection laws.
Sorted Media UK Ltd
Trading as FYI
Email: hello@wearefyi.co.uk
Website: www.wearefyi.co.uk
